CRM

Benefits

• fully integrated CRM solution in place (stand-alone module or integrated into the solution update.seven)
  
• connects the analysis of social media and business processes
  
• powerful dashboards
  
• many customization options
  
• modular sources
  
• bidirectional communication through social media

Features

• Semantic search across social networks, community platforms.
  
• Qualification and analysis of historical information.
  
• Crossing data for targeting marketing, performance improvement services and product optimization.
  
• Anticipation and monitoring of market trends.
  
• Search by interests for relevant results.
  
• Competitive intelligence tool.
  
• Market research tool.
  
• Decision support after listening to feedback from product launches, campaigns, ...
  
• Identification of influencers or stakeholders.

Distribution area

France

update software

• Activities: Editor
• Employees: 200 to 499 employees
• Web site: http://www.update.com/fr
• Number of SaaS clients: 51 to 100 SaaS clients
• Number of users: 5 000 to 10 000 users

update software is one of Europe's leading publisher of CRM software. The company is renowned for its range of vertical business solutions available in SaaS and preconfigured by its unique methodology and evaluation of CRM projects, constant support of its customers and scalability of its solutions. Today's update software solutions are extremely popular with over 170,000 users in 1,500 companies.

Clients and Referrals

Saint-Gobain, Canon, Essilor, Kärcher,  Brasseries Kronenbourg, De Dietrich, Groupe Point P, Lafarge, Legallais Bouchard, Legrand, Mettler Toledo, Pernod Ricard, Rockwool.

Delivery mode

SaaS/OnDemand

Trial conditions

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Pricing

Commitment period

Billing frequency

Working unit