Social CRM solution

Benefits

• a solution of "social CRM" fully integrated
  
• connects the analysis of social media and business processes
  
• powerful dashboards
  
• feature drill-in and drill-down
  
• many customization options
  
• adjustable selection of sources
  
• bidirectional communication on social media
  

Features

• Semantic search across social networks, community platforms.
  
• Qualification and analysis of historical information.
  
• Crossing data for targeting marketing, performance improvement services and product optimization.
  
• Anticipation and monitoring of market trends.
  
• Search by interests for relevant results.
  
• Competitive intelligence tool.
  
• Market research tool.
  
• Decision support after listening to feedback from product launches, campaigns, ...
  
• Identification of influencers or stakeholders.
  

Distribution area

France

update software

• Activities: Editor
• Employees: 200 to 499 employees
• Web site: http://www.update.com/fr
• Number of SaaS clients: 51 to 100 SaaS clients
• Number of users: More than 50 000 users

update software is one of Europe's leading publisher of CRM software. The company is renowned for its range of vertical business solutions available in SaaS and preconfigured by its unique methodology and evaluation of CRM projects, constant support of its customers and scalability of its solutions. Today's update software solutions are extremely popular with over 170,000 users in 1,500 companies.

Clients and Referrals

Saint-Gobain, Canon, Essilor, Kärcher,  Brasseries Kronenbourg, De Dietrich, Groupe Point P, Lafarge, Legallais Bouchard, Legrand, Mettler Toledo, Pernod Ricard, Rockwool.

Delivery mode

SaaS/OnDemand

Trial conditions

Join our communities

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Pricing

Commitment period

No commitment

Billing frequency

Monthly

Working unit

Utilisateur et centre d’intérêt